Privacy Policy for Dennys Foods - Catering Service

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Effective Date: 15/6/2023

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At Dennys Foods, we are committed to protecting the privacy and security of our customers. This Privacy Policy outlines how we collect, use, disclose, and store your personal information when you visit our website or use our services. By using our website and services, you consent to the practices described in this policy.

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Information We Collect:

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1.1 Personal Information: We may collect personal information such as your name, email address, phone number, and billing information when you place an order, request a quote, or contact us through our website.

1.2 Usage Data: We collect data about how you interact with our website, including your IP address, browser type, operating system, pages visited, and the date and time of your visit. This information is collected using cookies and similar technologies. You can manage your cookie preferences through your browser settings.

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Use of Information:

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2.1 Provide Services: We use your personal information to process your orders, provide catering services, and respond to your inquiries.

2.2 Communication: We may use your contact information to send you important updates, such as order confirmations, delivery notifications, and promotional offers. You can opt-out of receiving marketing communications at any time.

2.3 Analytics and Improvements: We analyze usage data to improve our website, services, and customer experience. This may include analyzing trends, troubleshooting issues, and conducting research.

2.4 Legal Compliance: We may use or disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

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Information Sharing:

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3.1 Third-Party Service Providers: We may share your personal information with trusted third-party service providers who assist us in delivering our services, such as payment processors and delivery companies. These service providers are obligated to protect your information and use it only for the purposes we specify.

3.2 Business Transfers: In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction. We will notify you of any such change and provide choices regarding your information.

3.3 Legal Requirements: We may disclose your personal information if required by law or in good faith belief that such action is necessary to (a) comply with a legal obligation, (b) protect and defend our rights or property, (c) prevent or investigate possible wrongdoing in connection with the services, or (d) protect the personal safety of users or the public.

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Data Security:

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We take appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security of your information.

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Your Choices:

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5.1 Access and Correction: You may request access to your personal information we hold and request corrections if necessary. Please contact us using the information provided at the end of this policy.

5.2 Marketing Communications: You can opt-out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.

5.3 Cookies: You can manage your cookie preferences through your browser settings. However, please note that blocking or disabling cookies may affect your ability to access certain features of our website.

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Children's Privacy:

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Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will delete such information.

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Online Payments:

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6.1 Payment Information: When making online payments for our services, you may be required to provide payment information, such as credit card details, billing address, and other relevant payment details. Please note that we do not store or directly process your payment information. It is securely transmitted and processed by reputable third-party payment processors, in compliance with applicable payment card industry standards.

6.2 Security: We implement reasonable security measures to protect the confidentiality and integrity of your payment information during transmission and processing. However, please be aware that no method of electronic transmission or storage is entirely secure. Therefore, we cannot guarantee the absolute security of your payment information.

6.3 Third-Party Processors: We may share your payment information with trusted third-party payment processors solely for the purpose of processing your payment. These processors have their own privacy policies and are responsible for ensuring the security of your payment information. We recommend reviewing their privacy policies before providing your payment details.

6.4 Retention: We do not retain your payment information beyond the necessary time required to process your payment. However, we may retain transaction details for accounting, audit, and legal purposes.

6.5 Third-Party Websites: Our website may contain links to third-party websites or services for your convenience. Please note that we are not responsible for the privacy practices or the content of such websites. We encourage you to review the privacy policies of those third parties before providing any personal information or making any payments.

6.6 Dispute Resolution: In the event of any dispute or issue arising from online payments, please contact us using the information provided at the end of this policy. We will work with you and the relevant payment processor to resolve the matter promptly and fairly.

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Changes to this Policy:

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We may update this Privacy Policy from time to time.